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01234 273323
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01234 273323
If you are unhappy with our service
If you are unhappy with the service provided by our advisers and wish to complain, please let us know. You can contact us in writing (post or email) or by telephone.
Our contact details are:
Complaints Manager Tenet Group Ltd Lister Hill Horsforth Leeds LS18 5AZ
Email: complaints@tenet.co.uk
Tel: 0113 2390011
You can find more information by visiting the Tenet website: https://www.tenet.co.uk/making-a-complaint. If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within 8 weeks.
The Financial Ombudsman Service Exchange Tower London E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website:www.financial-ombudsman.org.uk
The guidance provided within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.
Castle Mortgages (UK) is a trading name of David Wood who are an Appointed Representative of PRIMIS Mortgage Network, a trading name of TenetLime Ltd. TenetLime Ltd is authorised and regulated by the Financial Conduct Authority.
For our advice services we will charge a fee of between £250 and £500, the fee will be determined by the complexity of your requirements and will be agreed with you at the outset. The fee is payable on completion.
Principal: David Wood
CONTACT US
Castle Mortgages (UK)
5, Grove Place
Bedford
Bedfordshire
MK40 3JJ
T: 01234 273323
F: 01234 273328
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